BUS 198 : Computer Information Systems in a Call Center

Download as PDF
This course is a “hands-on” introduction to the computer systems used in a typical call center. Topics include computer fundamentals, basic hardware, and specific software applications common to the call center industry. Working within a customer information database and basic keyboarding will also be a component of this course.

Prerequisites

Instructor approval and minimum WorkKeys levels.

Overview

Availability of this course is dependent upon sufficient demand. See master schedule of classes or advisor for further information.

Program

Business

Credits

3

Lecture Credits

3

Lab Credits

0